Ensuring Your Satisfaction: Our Refund Policy Explained
At Pelle Pelle Jackets, customer satisfaction lies at the heart of everything we do. In the event of any unforeseen circumstances, we take full responsibility for providing the best possible solutions to address any issues our valued customers may encounter. Below, you’ll find the details of our refund policies, which may be applicable when seeking a refund:
Initiation of Refund Claim:
- To initiate a refund claim, please ensure you do so within 15 days of receiving your order.
- To qualify for a refund, it is imperative that you present a genuine reason, the original price tag, and the original packaging. Providing a legitimate reason for the refund claim is essential.
Quality Assurance Review:
- In our commitment to client satisfaction, our Quality Assurance department carefully examines any disputes. Based on their evaluation, we retain the right to either approve a refund or suggest an exchange as an alternative.
Damage and Packaging:
- Please note that if a returned product exhibits damage or a dent that was not previously communicated during the refund claim, our refund policy cannot be applied.
- Proof of the damaged product must be provided within the original packaging.
Processing and Conclusion:
- We dedicate up to 7 working days to process your refund request thoroughly and reach a well-informed decision.
- Claims made without proper supporting proof or evidence will be declined automatically.
Direct Dispute Resolution:
- Pelle Jackets prefers to address disputes directly and promptly. We are available 24/7 to resolve any issues that may arise. Involving third-party payment companies such as PayPal or Stripe could lead to the cancellation of your refund request.
- We retain the right to decline any false claims made by customers.
- Certain refund claims will not be entertained. These include invalid claims about unexpected quality, specifications, or features that were not clearly outlined in the product description. Claims that deviate from the content of our email correspondence will not be eligible for refunds.
Exchange Policy Option:
- It’s important to be aware that Pelle Jackets reserves the right to replace a refund request with an exchange policy, based on the specific circumstances.
Your satisfaction is paramount to us, and we’re dedicated to addressing any concerns you may have. Should you need further clarification or assistance, our dedicated customer support team is always available to help.