Kindly review the following guidelines before proceeding with your order placement at Pelle Jackets. Familiarizing yourself with our order processing policies ensures a smooth and informed experience. By initiating an order with us, you signify your agreement to adhere to these policies.

Upon placing an order with Pelle Jackets, an essential step involves receiving an order confirmation email. This ensures the accuracy of the details provided by you. To progress with your order, it is imperative that you confirm your order by responding to the confirmation email.

The delivery timeline commences once you have confirmed the order through the provided confirmation email.

Failure to respond to the confirmation email within the stipulated time frame may lead to order cancellation. If such a situation arises, a refund amounting to 70% of the total purchase price will be issued. Please note that a service charge of 30% will be deducted as per our policy, and the deducted amount is non-refundable.

Please be aware that the availability of the chosen product is verified upon receipt of your order. Placing an order does not guarantee product availability. If any availability issues arise, you have the option to select an alternative product of equal value and proceed with your order. Should you prefer to receive the originally ordered product, we recommend reaching out to our customer support for assistance.

It is important to note that our offerings encompass premium-quality products inspired by original designs, boasting over 85% similarity to the items displayed on our website. Nonetheless, due to variations in lighting, editing, and photography, slight differences in color and texture may be experienced.

We kindly request customers to ensure accurate and complete information is provided for delivery. Pelle Jackets cannot be held responsible for non-delivery arising from incomplete or incorrect address details.

While we strive to maintain efficiency, please anticipate possible delivery delays due to high order volumes. Although such instances are infrequent, exceptionally high demand might necessitate additional delivery time. We appreciate your understanding and patience in such cases.

Your understanding of these guidelines is vital for a successful and satisfying shopping experience at Pelle Jackets. Should you require any further assistance or clarification, our customer support is readily available to assist you.