Order Cancellation Policy
The Pelle Jackets is committed to ensuring an exceptional customer experience for all buyers. While we discourage order cancellations, we understand that circumstances may arise that lead to this decision. Should any such situation arise, we encourage you to promptly communicate with our customer support team. We are dedicated to resolving any concerns to the best of our abilities. However, if you decide to proceed with cancelling your order, please familiarize yourself with the following cancellation policies:
Refund Policy for Order Cancellation:
- A full refund of 100% is applicable if the order is cancelled within the first 24 hours.
- A refund of 70% is applicable if the order is cancelled within 48 hours.
- Orders cancelled between 48 to 72 hours will receive a partial refund. This accounts for the efforts already invested by our experts in the product.
- No refund will be granted for orders cancelled after 72 hours.
- No refund will be possible for orders cancelled after they have been dispatched.
- In instances where orders are refused upon delivery, the customer will bear responsibility for outbound and return shipments, along with any relevant restocking fees.
Order Cancellation Process: To ensure a smooth order cancellation process, we outline the following steps:
- Reach out to our customer support via email within 24 hours of placing the order. Provide your order number and state the reason for cancellation.
- Our customer support team will carefully review your reason and respond with a decision in a timely manner. Please allow a maximum of 24 hours for a response, and we appreciate your patience and cooperation.
- Following mutual agreement, the applicable refund amount will be processed based on our order cancellation policies.
- Please note that the refunded amount will be returned through the same payment channel used during the initial transaction.
- If you need to update your contact information or address, you can directly contact our customer support within 48 hours. You do not need to cancel your order for this purpose.
The Pelle Jackets’ Right to Cancel Orders: Please be aware that Pelle Jackets reserves the right to cancel orders due to various reasons, such as inventory constraints or shipping limitations. If such a circumstance arises, you will be promptly notified via email or WhatsApp. In such cases, we provide customers with the option to select an alternative product of comparable value. Should you wish to proceed with the originally ordered product, kindly get in touch with our customer support, and we will explore potential solutions.
We appreciate your understanding and cooperation throughout this process. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.